Cookie Policy

1. What Cookies Are

A cookie is a small text file placed on your device by a website you visit. Cookies enable a website to recognise your device, remember your preferences, maintain session continuity and collect information about how the website is used. We also use related technologies such as pixels, tags, local storage and software development kits, all of which are referred to in this Policy as “cookies”.

2. Categories of Cookies We Use

Strictly necessary cookies: required for the operation of the website, including page navigation, security, load balancing and form submission. These cookies cannot be disabled through our website because the site cannot function properly without them; they are placed on the basis of our legitimate interest in providing a secure and functional service.

Performance and analytics cookies: collect aggregated and, where possible, de-identified information about how visitors use the website, including pages visited, time on page, referral sources and error events. This information is used solely to measure and improve website performance and content. These cookies are placed only where you have consented.

Functionality cookies: remember choices you make, such as display preferences and previously submitted form details, in order to provide an enhanced and more personalised experience.

We do not use cookies for behavioural advertising, and we do not permit unrelated third parties to place advertising cookies through this website.

3. Third-Party Cookies

Certain cookies may be placed by third-party service providers engaged by Swytch, including hosting, content-delivery, brand-asset and analytics providers. Those providers process information on our behalf under contractual terms requiring confidentiality and compliance with applicable data protection law. Their own privacy notices govern any processing they undertake for their own purposes, and Swytch is not responsible for such processing.

4. Legal Basis and Consent

Where required by the Protection of Personal Information Act 4 of 2013, the Electronic Communications and Transactions Act 25 of 2002 and, where applicable, the UK GDPR and EU GDPR together with the ePrivacy rules, non-essential cookies are placed only with your prior consent. You may withdraw your consent at any time, which will not affect the lawfulness of processing carried out before withdrawal.

5. Managing and Disabling Cookies

Most browsers allow you to view, delete and block cookies through their settings menu, and to be notified before a cookie is stored. Instructions are available in the help documentation of your browser. You may also delete cookies already stored on your device at any time.

Please note that blocking or deleting strictly necessary cookies may result in parts of the website not functioning correctly, including forms, navigation and security features. Swytch accepts no liability for any resulting loss of functionality.

6. Retention

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period, or until deleted by you, and are retained only for as long as is necessary for the purpose for which they were placed.

7. Amendments

Swytch may update this Cookie Policy from time to time to reflect changes in the technologies we use or in applicable law. The current version and effective date appear at the top of this page, and the updated Policy takes effect upon publication on this website.